Top Hat Status

Top Hat

All Systems Operational

About This Site

Welcome to Top Hat’s status page. We update this page during business hours when an incident causes service degradation or disruption.

Past incident reports prior to November 1, 2024 are unavailable.

If you are experiencing an issue that is not reflected here, please contact Top Hat Support.

Aktiv Operational

Aktiv API Operational

Top Hat Operational

Top Hat API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

Messaging Platform Outage

Resolved - At approximately 3:30 PM ET, we identified that some of our background services were not functioning properly, impacting certain real-time updates—specifically, features like email delivery, saving content, and syncing Gradebook data. As of Sunday, March 30, at 6:00 PM ET, a fix has been deployed to help restore services. However, the backup service queue may take a few hours to fully clear, so some services may recover faster than others.
Mar 28, 15:30 EDT

Mar 27, 2025

Realtime Updates and Classroom Functionality Disruption

Resolved - At approximately 12:00 PM ET, we detected what appeared to be a total system failure based on our monitoring tools. Our engineering team immediately began investigating to determine the scope and root cause.

During the investigation, we identified that Cottontail/Houdini was not functioning properly, impacting certain real-time updates—specifically, features like presenting slides and viewing student responses during class sessions.

The issue was resolved at 1:00 PM ET.
Mar 27, 12:00 EDT

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.